Is Colonial Van Lines A Good Choice For You?

By Chloe Goodshore

Posted on November 16th, 2022

Value | Customer Experience | Credibility | About Colonial Van Lines | How We Researched | FAQ

Colonial Van Lines logo

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Colonial Van Lines provides long-distance moving in the continental United States. It’s a large moving company with over 50 years of experience and more than 12,000 moves each year. It offers full-service moving, packing, storage, and more.

Overall score: 5.7/10

Colonial Van Lines prices are about average, compared to other national movers. It doesn’t have discounts or freebies, but we didn’t spot any unusual fees either.

Colonial Van Lines gets pretty mixed reviews from customers. Some customers also claim the company pays people to improve bad reviews.

Colonial has all the proper registration and insurance. But it gets more complaints than other national moving companies.

Bottom line: Colonial Van Lines wouldn’t be our first choice for movers. It gets more negative reviews and formal complaints than other big moving companies. And it doesn’t offer enough value for us to look past those problems.

Instead, we recommend talking with a reputable moving broker. They can give you customized mover recommendations and maybe even insider pricing.

🚚 Ready to get moving? Talk to a moving broker, get personalized recommendations and the most competitive rates. It’s 100% free with no obligation. Get started.

Colonial Van Lines: In-Depth Breakdown

Value: 6/10

Colonial Van Lines offers pretty standard value for a moving company.

We haven’t been able to get a quote from Colonial Van Lines quite yet (that’s coming soon). But we know Colonial Van Lines doesn’t offer regular discounts or freebies (like free storage or boxes).

By all accounts, though, you won’t pay much more for Colonial moving than for most other movers. Colonial Van Lines is competitively priced compared to other national moving companies. You should expect to pay between $2,600 and $6,900 for a long-distance move, according to HomeAdvisor.

Like other moving companies, Colonial Van Lines lets you get a free quote. For the most accurate Colonial quotes, download the app and send pictures of your things to get an estimate.

⚡️Quick tip: Moving quotes are generally hyper customized and case specific, so what you see advertised on company websites isn't always what you get. We recommend reaching out to an independent moving broker to request quotes so you can compare options and get the best fit and value.

Customer Experience: 6/10

Colonial Van Lines gets mixed customer reviews ― and the positive reviews may not show the whole picture.

We analyzed Colonial movers reviews on several different sites, including Yelp, Trustpilot, Google, and the Better Business Bureau. Colonial Van Lines earns positive reviews on some sites (4.4 out of 5 stars on Trustpilot) and much worse reviews on others (2.5 out of 5 stars on Yelp).

Positive reviews list good customer service, efficient movers, and easy quote process. The bad reviews complain about broken items, missed delivery windows, and higher-than-quote prices. Most movers get complaints about broken things. But the complaints about failing to deliver goods are less common and concerning.

Also concerning? Many negative Colonial movers reviews say Colonial offered to pay them to remove or change negative reviews. We noticed quite a few reviews that customers had changed from negative to five stars.

We’d be a little suspicious of Colonial Van Lines reviews. You may have a great experience with Colonial movers ― or you may have a bad time.

Credibility: 6/10

Colonial Van Lines is a legitimate moving company, but we did see some troubling facts.

Colonial Van Lines is properly registered with the US Department of Transportation (U.S. DOT). It has up-to-date insurance and a satisfactory safety record. That’s all great.

The issue? The U.S. DOT mover database shows that Colonial Van Lines has received a lot of consumer complaints. There are around 60 complaints per year for the past three years. (For reference, Mayflower Moving, another national moving company, had 11–16 complaints per year.)

Those complaints include deceptive business practices, problems with quotes, holding goods hostage, damaged goods, and more.

Also, according to the Colonial Van Lines Better Business Bureau page, there has been a pattern of customers complaining about higher-than-quoted prices and damaged goods.

Colonial Van Lines is a real moving company with lots of experience, but it may not be as trustworthy as other national movers.

About Colonial Van Lines

Colonial Van Lines serves 48 states ― all except Alaska and Hawaii. It’s been moving people for 50 years.

Don’t mix Colonial Van Lines up with Colony Movers or Colonial Moving & Storage. (In fact, there’s a Colonial Van Lines lawsuit about the similarity in names.)

Headquarters
Pompano Beach, FL
Website
U.S. DOT #
1434373
Specialty (long distance, local, etc.)
Long-distance moves

How we researched

For our Colonial Van Lines review, we checked out its safety, insurance, and complaint records with the U.S. Department of Transportation mover database. We scrutinized hundreds of Colonial movers reviews across sites like Yelp, Trustpilot, and Google. Then we used that data to compare Colonial Van Lines against other national movers.

FAQ

Colonial Van Lines has been in business for over 50 years. Read our full review of Colonial Movers.

Yes, Colonial Van Lines can do moves on the weekend, but like most moving companies, you'll likely be charged a higher hourly rate for a weekend move. Read our full review of Colonial Movers.

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Posted in Moving