Dolly Movers: A Complete Review

By Leandra Beabout

Posted on January 17th, 2023

Dolly Movers review logo

Value | Customer Experience | Credibility | About Dolly Movers | How We Researched | FAQ

When you work with one of our affiliate partners, we may earn a small commission. However, our reviews are based on objective, independent research.

Dolly is a help-for-hire website and app that connects customers with local labor and truck owners. It offers on-demand apartment and furniture moving services in 45 U.S. cities. We did a deep dive to see how it stacks up against other similar options.

Overall Score: 4.3/10

  • Value: 8/10 — Dolly pricing is more affordable than national averages. Moving rates depend on your apartment size, with higher rates for large equipment or long distances.
  • Customer experience: 3/10 — Dolly has mixed ratings across third-party sites. And it has several official Better Business Bureau (BBB) complaints about damaged goods.
  • Credibility: 2/10 — Dolly movers are independent contractors, not employees. This makes it impossible to check each worker's credibility or reliability.

Bottom line: Dolly movers are best for customers moving a few boxes or furniture across town. Positive reviews focus on its low cost, transparent pricing, and easy booking process. But it's difficult to verify the individual local movers, and the BBB complaints make it a risky pick.

We recommend using a legitimate moving company that has the proper license and registration.

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Dolly Movers: In-depth Breakdown

Value

📊 Our rating: 8/10

  • Affordable moving services
  • Customization — you can pay extra for a larger vehicle and special equipment
  • Damage protection of up to $1,000 included in quotes

Our research suggests that hiring moving help through Dolly offers great value. For a three-bedroom apartment move across Chicago, Dolly quoted $660. That’s much less than $1,717, the average cost of a Chicago move (according to HomeAdvisor).

The actual cost of Dolly movers will depend on how many helpers you need, plus the size of your apartment. All apartment moving quotes include damage protection of up to $1,000 and a pickup truck with tarps.

When we requested a quote, we discovered you can pay extra for a larger vehicle, such as a cargo van or box truck. The cost will also increase if you need to move heavy or bulky items like exercise equipment or appliances. They also charge more if the move distance is more than 20 miles.

⚡️ Quick tip: Moving quotes are usually case-specific, so it’s important to consider all the services you might need. Get a free quote today!

Customer Experience

📊 Our rating: 3/10

  • No guarantee your contractor will be good
  • Varied experience by location (some cities look good, others have a lot of bad reviews)
  • An alarmingly high number of BBB complaints

Dolly is a help-for-hire platform, not a moving company. Customers don’t get to choose their helpers, so the experience may vary drastically depending on the location and independent contractor who takes the assignment.

The experience might also depend on the location, because the ratings vary depending on the city. For example, Yelp reviewers in Chicago and Seattle rate the services 3.5 out of 5 stars. But Los Angeles and Boston Yelp ratings average 2 out of 5. On Facebook, Dolly earned a 4.6 out of 5 across its locations.

Positive reviews focus on how affordable and easy it is to book Dolly movers. But in the last three years, the company has received 135 official complaints on the Better Business Bureau (BBB) site. The BBB even issued an alert to emphasize a “pattern of complaints” about damaged stuff and a lack of help from Dolly customer service.

Also, Dolly is only licensed for full moving services in some of its 45 locations. For instance, we tried getting a quote for an apartment move in Seattle and found out you can only book “No Truck, Labor Only” services in Washington state.

Credibility

📊 Our rating: 2/10

  • No guarantee of reliable movers
  • Low bar for drivers — only require a valid driver's license and auto insurance
  • Not subject to industry regulations

Like Uber drivers, Dolly movers are all independent contractors. The reliability and professionalism of each worker may vary. But Dolly does require all helpers to pass a background check, according to the website. Drivers must also hold a valid U.S. driver's license and auto insurance.

We typically score brand credibility based on U.S. Department of Transportation (U.S. DOT) registration, insurance status, and accident history. That isn’t possible with Dolly. The company is not a licensed household goods carrier. And there’s no evidence that Dolly tracks its contractors’ accident history.

We can't confidently say that you’ll get a reliable mover with Dolly.

About Dolly

Dolly is a work-for-hire platform that connects customers with moving and delivery contractors in 45 cities. Dolly moving services cover only apartment moves, and furniture pickup and delivery.

Headquarters
Seattle, Washington
Website
U.S. DOT #
N/A — Dolly is not a licensed mover
Speciality
Local

How We Researched

We looked at customer feedback, considered BBB records, and reviewed other publicly available info to learn more about Dolly moving services.

Then we compared the Dolly data we gathered to info on other moving companies to score value, customer experience, and credibility.

Learn more about Home Bay's editorial policy.

FAQ

Dolly is an internet-based platform that connects customers who need relocation or delivery help with local labor and truck owners. (Think Uber, but for moving.) Customers visit Dolly.com or download the Dolly moving app to get help from a Dolly furniture mover, truck owner, or other helpers. Find out more about Dolly.

No, Dolly is not a moving company. Dolly connects you with independent movers in your city. Find out more about Dolly.

We didn’t find any evidence of a standard Dolly discount code. But Dolly has a referral program that allows repeat customers to earn credit toward future bookings by referring friends. Find out more about Dolly.

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Posted in Moving