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FlatRate Moving handles local and long-distance moves for residences and commercial businesses. FlatRate started in New York City, but it now has locations in California, Florida, Maryland, Texas, and Washington.
Locations | Service options | Contact info
| FlatRate Moving: Our rating | |
|---|---|
| Overall | 3.3 |
| Value | 3 |
| Customer Experience | 3 |
| Credibility | 4 |
| Availability | 3 |
| *Scores are out of 5. |
FlatRate Moving has a variety of moving services. Many customers like its predictable flat-rate pricing. You don’t have to deal with a final price that’s much higher than the estimate, which happens sometimes with moving companies.
But FlatRate also has a concerning number of damage complaints. If you have valuable items, you might want to go with another local moving company that gets better reviews, like Roadway Moving.
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FlatRate Moving: In-depth breakdown
Value
📊 Our rating: 3/5
|
FlatRate only gives out free, detailed quotes with a customized flat rate. That rate includes a truck, movers, and basic furniture protection. Then you can add on services like packing, storage, or even white-glove moving.
Flatrate Moving pricing
We requested a quote from Flatrate Moving for both a local and long-distance move. The costs were higher than average.
| Local quote | |
|---|---|
| FlatRate Moving | $1,650 |
| Average* | $1,396 |
FlatRate’s model could save you money, depending on which services you include. You won’t have to worry about hourly movers who take a long time to pack or load your things. So a FlatRate might cost you a little more, but this could be a good option if you want a set price without hidden fees.
Customer experience
📊 Our rating: 3/5
|
FlatRate earns pretty mixed customer reviews. For example, FlatRate Moving New York gets 2.5 stars on Yelp and 4.3 on Google. And FlatRate Moving Los Angeles earns 3.5 stars on Yelp and 3.8 on Google.
The positive FlatRate Moving reviews say FlatRate movers are efficient, polite, and careful. Reviewers also liked FlatRate’s all-inclusive pricing and lack of surprise fees. And most customer reviews seem to agree that it’s easy to book and track a FlatRate move.
Negative FlatRate movers reviews are mostly complaints about damage and delays. Many said that damage occurred because FlatRate movers packed and handled belongings carelessly. Some people also say FlatRate lost or stole items. And other reviewers said that FlatRate movers showed up hours late. All the bad reviewers agreed that it’s very hard to get any help from customer service.
If you choose FlatRate, you might want to transport valuables yourself or get extra moving insurance.
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Get startedCredibility
📊 Our rating: 4/5
|
FlatRate meets all the necessary state and federal licensing and insurance requirements.
The company has current interstate licensing with the U.S. Department of Transportation (U.S. DOT). All its locations meet state-level licensing requirements, too.
FlatRate Moving meets standard insurance requirements and has a satisfactory safety rating from the U.S. DOT. So it’s a perfectly legitimate company.
FlatRate Moving does have a few loss and damage complaints on its U.S. DOT record. But most companies we review have some complaints, and FlatRate has fewer than many competitors. The company has a good enough record to earn an A+ rating from the Better Business Bureau.
Availability
📊 Our rating: 3/5
|
FlatRate Moving company has a large fleet of 90 vehicles and over 60 drivers. It has the capacity to handle a lot of moves at once, so scheduling yours should be easy.
You can use its website to request a call, but you’ll have to get a quote and schedule your FlatRate move over the phone. If you strongly prefer booking online, consider an alternative like Bellhop Movers.
FlatRate doesn’t do ballpark quotes, unlike many other moving companies. To get any kind of quote, you have to provide personal information and lots of details about your move. It can take a while, so plan your phone call accordingly.
About FlatRate Moving
Locations
| City | Address |
|---|---|
| Austin | 501 Congress Avenue Suite 150, Austin, TX 78701 |
| Los Angeles | 7959 S.Paramount Blvd., Pico Rivera, CA 90660 |
| Miami | 16501 NW 8th Ave, Miami, FL 33169 |
| New York City | 936 Broadway, New York, NY 10010 |
| San Francisco | 3656 Enterprise Ave, Hayward, CA 94545 |
| Seattle | 600 Stewart Street, Ste 400 #6222, Seattle, WA 98101 |
| Washington, D.C. | 279 Derwood Circle, Rockville, MD 20850 |
Service options
- Local moving
- Long-distance moving
- International moving
- Packing
- Storage
- White-glove moving
- Arts & antiques protection
- Box delivery
- Carpentry
- Piano moving
- TV & audio installation
Contact
| Phone | (212) 988-9292 |
| Website | www.flatrate.com |
Methodology
Value
Our question: Is this moving company worth it?
We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.
If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?
Customer experience
Our question: What’s the common user experience for this service?
We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.
If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.
There are also companies who pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.
Credibility
Our question: Is this company a legitimate business?
Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.
To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.
Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.
If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.
Availability
Our question: How bookable is this moving service?
To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.
We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.
