Is Master Movers a Legit Moving Company?

Value | Customer Experience | Credibility | About Master Movers | How We Researched | FAQ

Masters Movers, a Portland moving company, has been moving people for 30 years. It offers a full suite of local moving services. It also provides interstate and even international moving through its partners — Steven’s Worldwide Van Lines and Wheaton Worldwide Van Lines.

Overall Score: 6.3/10

• Value: 6/10 — Don’t expect big savings from Master Movers. It doesn’t offer discounts, and it charges a standard moving rate.
• Customer experience: 5/10 — Master Movers gets mostly positive reviews from customers. The complaints, though, include lots of accusations of theft.
• Credibility: 8/10 — Like any reputable moving company, Master Movers has current registration and insurance. Its affiliates look good, too.

Bottom line: Master Movers is a legitimate moving company, but the complaints about stolen items make us wary. We recommend other, better-reviewed companies in the area. Credible national moving brands like Mayflower Moving and Two Men And A Truck have locations in Portland.

Master Movers: In-depth Breakdown

Value

You get an average value for your money with Master Movers. Reviewers have said it charges around the same as similar companies in the area.

You can plan on spending $1,396 for a local move ― according to the average quote from dozens of companies.

We haven’t found any coupons, discounts, or promotions for Master Movers. Plan to pay full price for its services, whether you choose labor-only moving or full-service with packing.

For the best estimate of your move costs, get a free quote from Master Movers on its website.

Like most moving companies, your Master Movers quote only includes basic liability insurance. The company reimburses you the bare minimum of $0.60 per pound. If you want more coverage against damage (and based on reviews, you might), you’ll need to request it and pay extra.

Customer Experience

The high number of reviewers complaining about theft made us knock down Master Movers’s customer experience score.

Masters Movers reviews are decent overall (it gets a 4.4 on Facebook, 4.1 on Google, and 3.5 on Yelp). But it has way more complaints about stolen items than most companies. Some customers even claim to have caught the movers in the act of stealing.

Master Movers also gets a lot of complaints of damage to goods. And many of those customers said they felt misled because Master Movers paid much less than they expected for the damages.

For a company with fewer concerning reviews, check out Two Men and a Truck. Its Portland-area locations get similar ratings to Master Movers overall, but you probably don’t have to worry about theft.

Credibility

Master Movers and its affiliates have their registration and insurance in order.

We checked out Master Movers in the U.S. Department of Transportation (U.S. DOT) mover database. It has current U.S. DOT registration and active insurance. Masters moving has no formal customer complaints in the past four years, and no crashes in the past two.

We also looked at its affiliates, Stevens Worldwide Van Lines and Wheaton Worldwide Van Lines. They both check out, too, but they do get some formal complaints, though (especially Wheaton). These complaints are pretty typical for bigger moving companies. And both companies have satisfactory safety records.

About Master Movers

Master Movers offers local moves in the Portland area and long-distance moves to California, Idaho, Oregon, and Washington. It also offers national and international moves as an agent of Wheaton Worldwide Moving and Stevens Worldwide Van Lines.

Master Movers Portland is a completely separate company from Certified Master Movers, Masters Moving, or Tetris Master Movers, so don’t get it confused with the others.

How We Researched

We looked for Master Movers’ registration, insurance, safety, and complaint data in the U.S. Department of Transportation mover database. Then we read through dozens of customer reviews across Yelp, Google, and other sites. Finally, we compared our to dozens of other moving companies, especially ones in the Portland area.

FAQ

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