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New City Moving Reviews

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New City Moving is a moving carrier that operates in the Chicago metro area. It offers local and long-distance moving services to and from Chicago.

Locations | Pricing | Service options | Contact info | Methodology

Our rating
Customer experience4
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Ratings on a 1–5 scale

Bottom line: New City Moving is an excellent choice for Chicago-area moves. The company earns top-notch ratings for its full-service moving and storage. And it has good credentials and a sizable fleet.

New City Moving’s full-service moving is probably worth the cost. And it can save you money on local moves if you move on a weekday.

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New City Moving: In-depth breakdown


📊 Our rating: 4/5

  • Hourly rate for local moving
  • Volume rate for long-distance moving
  • Full-service storage

New City Moving and Storage provides excellent, highly praised services for about the same price as comparable movers in the Chicago area.

We got a quote from New City Moving to move the contents of a three-bedroom house locally. The rep gave us an estimate of $2,000–3,000 for a full-service move. The quote is based on $210 per hour for a team of four movers with one truck.

Based on that quote, New City Moving is on the high end of the range of average national moving costs according to HomeAdvisor data. But New City’s pricing is in line with other Chicago movers. (Bellhop quoted us a $249 hourly rate for the same move.)

For long-distance moves, New City Moving charges based on the amount of things you need moved. The rep gave us a quote of $8,500–10,000 for a long-distance move from Illinois to Colorado. Again, those prices are a bit above typical long-distance moving prices nationally.

New City Moving quotes
Local move (three-bedroom house)$2,000–3,000
Long-distance (IL to CO)$8,500–10,000
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New City Moving and Storage’s high-quality service earns stellar customer reviews. The company hires only movers with several years of experience. And New City Moving also offers climate-controlled, video-monitored storage starting at $75 per month.

Customer Experience

📊 Our rating: 4/5

  • Stellar customer reviews
  • Over 4 stars on Google, Yelp, and Angi
  • Many repeat customers
  • Few damage complaints

Customers have great experiences with New City Moving. The company gets exceptional ratings and reviews.

New City Moving Chicago gets overwhelmingly positive reviews, earning 4.8 out of 5 stars on Google, 4.5 stars on Yelp, and 4.9 stars on Angi.

New City Moving reviews praise the company’s excellent customer service, easy scheduling, and careful handling of items. Reviewers said that the company helped them tackle the challenges of moving into or out of a Chicago high-rise. Also, lots of the reviews come from repeat customers who loved New City movers enough to hire them again.

New City Moving doesn’t get many negative reviews. And half of the bad reviews we saw were complaints about not getting a quote. (In other words, the reviewers didn’t actually hire New City movers.) There were hardly any complaints about item damage, so it seems like New City Moving takes better care of belongings than most movers.

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📊 Our rating: 4/5

  • Proper state and federal registration
  • Active insurance
  • A+ BBB rating

New City Moving is a credible mover you can trust with the proper registration and insurance. It’s registered with the U.S. Department of Transportation (U.S. DOT) and the Illinois Commerce Commission.

New City has an A+ rating from the Better Business Bureau with very few complaints against it. Its U.S. DOT records show just two formal complaints against New City mover Chicago in the past three years.


📊 Our rating: 4/5

  • 80 drivers and 88 trucks
  • No deposit to book
  • Discounts on weekdays
  • Virtual or in-person surveys

New City Moving has a large enough fleet to accommodate lots of moves at the same time. It has over 80 trucks and drivers ― more than many other regional movers.

New City Moving serves a busy area, so plan to book as soon as you can. New City doesn’t require a moving deposit, so you can book early and change or cancel if you need to. But if you need to book a move last minute, New City Moving might still be able to help you. New City Moving reviews report that the company was able to squeeze in moves on very short notice.

If you want a discounted hourly rate, set up your move for a weekday instead of the busier weekends. New City charges $20 less per hour during weekdays.

New City Moving offers ballpark and detailed quotes. For a custom quote, you can set up a virtual or in-person survey of your belongings with a New City Moving rep.

About New City Moving


Headquarters2929 N Campbell Ave., Chicago, IL 60618
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Weekday hourly rate (local moves)$190/hr. (4 movers and 1 truck)
Weekend hourly rate (local moves)$210/hr. (4 movers and 1 truck)
Mileage rate (long distance)Call for pricing
Storage (5′ ✕ 7′ ✕ 8′)Starting at $75/mo.
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Service options

  • Residential moving
  • Business moving
  • Local moving
  • Long-distance moving
  • Labor-only services
  • Packing/unpacking
  • Storage


Phone(1-866) 201-7748
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Our question: Is this moving company worth it?

We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.

If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?

Customer experience

Our question: What’s the common user experience for this service?

We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.

If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.

There are also companies who pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.


Our question: Is this company a legitimate business?

Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.

To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.

Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.

If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.


Our question: How bookable is this moving service?

To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.

We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.

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