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NorthStar Moving Company is a moving franchise that operates in California, Arizona, and Texas. It offers local, long-distance, and international moving services.
NorthStar makes an effort to be eco-conscious. Its moving trucks use biodiesel. And NorthStar packers use recycled or biodegradable materials.
Locations | Service Options | Contact Info
| Our Rating: NorthStar Moving | |
|---|---|
| Overall | 4.5 |
| Value | 4 |
| Customer experience | 5 |
| Credibility | 5 |
| Availability | 4 |
| Ratings on a 1–5 scale | |
Bottom line: NorthStar Moving is an excellent choice for moves in California, Arizona, and Texas. It’s a full-service moving company, but it also allows you to pick and pay for only the services you need.
NorthStar is a bit more expensive than the average moving company, but you’re likely to have a great experience. And NorthStar’s sustainable practices are great for anyone looking for an eco-friendly mover.
If you need a moving company outside of NorthStar’s service area, we’ve compiled a list of the best long-distance movers.
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NorthStar Moving: In-Depth Breakdown
Value
📊 Our rating: 4/5
|
NorthStar offers a great experience, but for an above-average price. The company allows you to select which services you need, which can help if you’re on a budget.
NorthStar charges hourly for local moves based on the number of movers and the distance between residences. The company prices long-distance moves based on distance and the amount of stuff you’re moving.
Northstar Moving Pricing
We requested a quote from Northstar Moving for both a local and long-distance move. The costs were higher than average.
| Local quote | Long-distance quote | |
|---|---|---|
| NorthStar Moving | $4,000 | $8,000 |
| Average* | $1,396 | $6,017 |
Contact the company for a free estimate. NorthStar guarantees that your move won’t cost more than the amount quoted.
Customer Experience
📊 Our rating: 5/5
|
NorthStar Moving Company reviews show that most customers have an above-average experience with NorthStar Moving because of solid communication and good customer service.
NorthStar Moving earns a rating of 4.9 out of 5 stars out of 700 Google reviews. Customers praise NorthStar movers’ professionalism, quick work, and responsive communication.
The company gets a 4.85 rating on its Better Business Bureau (BBB) site, along with an A+ rating for responding to customers quickly. There were two official complaints at the BBB in the last three years, but NorthStar Moving resolved both.
We also found zero formal complaints against any NorthStar locations in the National Consumer Complaint Database.
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Get startedCredibility
📊 Our rating: 5/5
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You can trust NorthStar Moving with your move. It’s a licensed and insured moving company with no red flags.
The company is registered with the U.S. Department of Transportation (U.S. DOT) for each of its locations. And according to U.S. DOT records, zero NorthStar Moving trucks have been in crashes in the last two years.
NorthStar Moving Company has even been recognized for its community involvement and environmental friendliness. In 2022, the company won the Los Angeles Business Journal’s “Disruptor Award for Social Responsibility.”
Availability
📊 Our rating: 4/5
|
You should easily be able to schedule a move with NorthStar if you live near one of its locations in California, Arizona, or Texas. The company offers services every day, including holidays.
According to U.S. DOT records, NorthStar Movers has nine trucks and ten drivers at its primary location in the Los Angeles area. The San Francisco Bay Area locationhas three trucks and five drivers.
You can find contact information for all locations and request a free estimate on NorthStar Moving’s website.
About NorthStar Moving Company
Locations
NorthStar Moving Company has its headquarters in Los Angeles. It has additional locations in:
- Austin, Texas
- Phoenix, Arizona
- San Francisco, California
Service Options
- Local moves
- Long-distance moves
- International moves
- Piano moving
- Fine art and antiques moving
- Car moving
Contact
| Phone | (800) 275-7767 |
| [email protected] | |
| Website | www.northstarmoving.com |
Methodology
Value
Our question: Is this moving company worth it?
We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.
If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?
Customer Experience
Our question: What’s the common user experience for this service?
We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.
If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.
There are also companies who pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.
Credibility
Our question: Is this company a legitimate business?
Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.
To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.
Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.
If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.
Availability
Our question: How bookable is this moving service?
To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.
We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.
