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Is U-Pack Moving A Good Deal? Read This Review

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Value | Customer Experience | Credibility | About U-Pack Moving | How We Researched | FAQ

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U-Pack is a self-service moving company. It rents out large moving containers and transportation nationwide. You pack your belongings into the containers, and then U-Pack delivers them to your new home. The company also offers storage services and moving supplies.

It’s cheaper than most full-service moving companies. But you’ll have to hire movers or do the packing and lifting yourself.

Overall Score: 7.6/10

  • Value: 7/10 — U-Pack is cheaper than full-service movers. And it offers discounts. But those low prices mean you have to invest more time and effort.
  • Customer experience: 7/10 — U-Pack earns mixed reviews. Many people love the low costs, and others complain about bad deliveries.
  • Credibility: 9/10 — U-Pack has all the required licensing and insurance, and its safety history looks good.

Bottom line: If you want a budget-friendly move but you don’t want to rent a truck, U-Pack offers a great compromise. We love its low costs and additional discount options ― but make sure you can handle all the extra labor of a DIY move.

If you’d like to explore moving options that don’t require as much effort on your part, you can chat with a moving expert. They’ll help you find and compare moving companies near you that fit your unique moving needs.

🚚 Ready to get moving? Talk to a moving expert, get personalized recommendations and the most competitive rates. It’s 100% free, with no obligation. Get started.
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U-Pack: In-Depth Breakdown

Value

📊Our rating: 7/10

  • Low costs (but labor not included)
  • Charge by volume, not weight
  • Charge for the space you use, not by container
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U-Pack moving costs less than many other moving options ― but what you save in money you pay for in time and effort.

Moving prices depend on the distance, timeline, and amount of stuff. For example, moving a three-bedroom house from Albuquerque to Denver U-Pack costs just over $1,500. The company charges by volume ― not weight, which is great for moving heavy items. And you only have to pay for the space you use.

U-Pack also publishes coupon codes on its site. And it offers military, senior, and student discounts. Plus, U-Pack offers free shipping on supplies from its store.

But using U-Pack means you’ll have to do all the packing and unloading yourself or hire labor-only movers like Two Men and a Truck to help. You’ll save money, but you’ll spend time and energy. It’s usually less hassle to hire a full-service mover to do the work for you.

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Customer Experience

📊 Our rating: 7/10

  • Affordable services
  • Mostly positive reviews
  • Some complaints about damaged items (even though customers pack their own items)
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U-Pack gets mixed but generally positive customer reviews. For example, it earns a 3.5 out of 5 stars on Yelp and a 3.97 on the Better Business Bureau (BBB) site. But on Trustpilot, it only got a 1.9.

The positive reviews praise its affordable costs and the ability to load and unload the containers at their own pace.

Many of the bad reviews complained about damaged items, even though most damage issues aren’t U-Pack’s fault. Remember, U-Pack movers don’t pack your containers ― you do.

If you want to hire a professional to pack items so they don’t get damaged, consider a full-service mover like Mayflower Moving.

Credibility

📊 Our rating: 9/10

  • Active insurance and proper licensing
  • Safety record of zero crashes in the past two years
  • Few formal complaints
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U-Pack meets all the licensing, safety, and insurance standards for moving carriers.

U-Pack moving company is registered with the U.S. Department of Transportation (U.S. DOT), and its records show that it has current licensing and insurance. Plus, the records don’t have any crashes in the past two years.

The U.S. DOT also keeps records of formal complaints against companies. There’s only one U-Pack complaint from the past two years, and five in the past four years. That means U-Pack has a better complaint record than many large interstate moving companies.

About U-Pack

U-Pack is a self-service moving company that offers containers and transportation in all 50 U.S. states. It also offers storage services and moving supplies. You can’t hire U-Pack movers to pack for you, but U-Pack will recommend local moving companies to help you load your containers if you don’t want to do it yourself.

Headquarters Fort Smith, AR
Website www.upack.com
U.S. DOT # 2632086
Speciality Long-distance moves
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How We Researched

We analyzed U-Pack reviews from sites like Google, Yelp, and Trustpilot. Then we used the U.S. DOT mover database to look at U-Pack’s licensing, insurance, and safety history. We also compared U-Pack to other moving carriers, including full-service and labor-only options.

Learn more about Home Bay’s editorial policy.

FAQ

How much can you fit in a U-Pack pod?

A U-Pack pod (called a ReloCube) has just over 300 cubic feet of space ― which U-Pack says is usually enough to hold the contents of one room. Read our full review of U-Pack.

What is the U-Pack cancellation policy?

The U-Pack cancellation policy is that you can cancel for no charge as long as it’s at least one week before you move. After that deadline, you’ll have to pay a $50 cancellation fee, which goes up to $150 the day of your move. Read our full review of U-Pack.

How much does U-Pack storage cost?

U-Pack storage costs $150 per month and goes up depending on how much space you need. Read our full review of U-Pack.

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