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SOS Moving Reviews: Why You Might Want To Pick Another Mover

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SOS Moving is a California-based moving company that offers local and long-distance moving services for residents and businesses. It also has packaging and storage options.

Locations | Service options | Contact info

Bottom line: SOS Moving company is cheaper than the industry standard for long-distance moves. And it’s willing to accommodate last-minute moves. But it has an extremely small fleet, and there were some concerning customer reviews that mentioned loss or damage.

We recommend requesting quotes from multiple moving companies in your area to compare. It’s also a good idea to check reviews from sites like Trustpilot or the Better Business Bureau.

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SOS Moving, LLC: In-depth breakdown

Value

📊 Our rating: 4/5

  • Flat rate for long-distance moves
  • Cheaper rates than the national average
  • Relatively affordable additional services
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SOS Moving is cheaper than the moving industry standard, without sacrificing much quality.

SOS Moving pricing

We requested a quote from SOS Moving for both a local and long-distance move. The costs were lower than average.

Long-distance quote
SOS Moving$3,900
Average$6,017
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The flat rate includes three hours of packing. If it takes longer, you’re charged an additional $150 per hour. You can also add on relatively affordable services like packaging and storage.

Customer experience

📊 Our rating: 4/5

  • Very positive reviews
  • Some damage complaints
  • A few issues with subcontractors
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SOS Moving has earned extremely high ratings from former customers. Hundreds of reviewers have found staff to be friendly, helpful, and patient.

There have been a few damage complaints. And some reviewers say that when they disputed broken items or extra fees, the company didn’t follow up well.

Sometimes SOS Moving subcontracts moves to other companies. There are several complaints about those subcontractors. The SOS website doesn’t make it clear when it uses other moving companies. We recommend checking that SOS is moving you and not another company before you book.

We also find two Yelp reviews that suggest the company pays people not to leave negative reviews. We haven’t been able to verify this, but if you’re worried about this, you might want to look elsewhere.

SOS Moving Review Summary
Source Avg. customer rating
Weighted Avg. 4.9
Trustpilot 4.2 (21 reviews)
Yelp 5 (845 reviews)
BBB 5 (6 reviews)
Google 4.8 (183 reviews)
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Credibility

📊 Our rating: 4/5

  • Proper federal and state licensing
  • No Better Business Bureau accreditation
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SOS Moving is licensed as a mover with both the US Department of Transportation and the State of California.

But it’s not accredited by the Better Business Bureau (BBB). This doesn’t mean the company is illegitimate or a scam. The BBB is a nonprofit organization, not a government entity.

Still (and as we always recommend), it never hurts to shop around and compare moving companies before booking.

🚚 Get a free quote for your move.

Answer a few simple questions and get matched with a vetted moving company that has the right expertise for your move. You’ll get a free quote and there’s no obligation to book.

Get started

Availability

📊 Our rating: 4/5

  • Last-minute moves
  • Fleet of 10 trucks and 4 drivers
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SOS Moving is a great option if you don’t have much time to move. But it is a small company with a small fleet, so booking several weeks out is probably a good idea.

We talked to an SOS Moving representative to set up a test move. They gave us several dates to pick from, including the following weekend. This makes it a good option if you need to pack up and move due to an abrupt life change, like a job change.

SOS Moving has 10 trucks and 4 drivers. Such a small team might not be able to accommodate your move during the busy moving season.

About SOS Moving

Locations

SOS Moving is based in Los Angeles, but it operates in the San Francisco and Orange County areas in California. It also handles moves to and from Seattle, Washington.

Service Options

  • Local moving
  • Long-distance moving
  • Commercial moving
  • Packing services
  • Storage
  • White-glove moving

Contact

Phone (909) 314-2560
Email [email protected]
Website www.sosmovingla.net
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Methodology

Value

Our question: Is this moving company worth it?

We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.

If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?

Customer experience

Our question: What’s the common user experience for this service?

We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.

If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.

There are also companies who pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.

Credibility

Our question: Is this company a legitimate business?

Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.

To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.

Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.

If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.

Availability

Our question: How bookable is this moving service?

To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.

We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.

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