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Sundae Real Estate Reviews: Is it Worth it for Sellers?

sundae real estate

Sundae ratingSundae real estate reviews | Speed | Credibility | Next steps | Methodology

Sundae is a popular online market that will market your home to its network of real estate investors, who will bid to buy your home as is (with no required repairs). Sundae operates in major markets in five states: California, Georgia, Nevada, Texas, and Washington.

Selling to a cash buyer company or investor could be a good option for those who need to sell quickly, move out of state, avoid home repairs, or sell an inherited home. The trade-off for speed and convenience is that cash buyers will pay less than market value.

If you want to sell quickly and get the most out of your home equity, then a full-service realtor is the better value. Companies like Clever Real Estate can connect you to an experienced, full-service agent in your area for just a 1.5% flat fee.

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Sundae Real Estate at a glance

Our rating4.3/5
Sundae Real Estate reviews4.5
Customer experience4.5
Speed4
Credibility4
Ratings based on 1–5 scale, with 5 being the best. Learn more about our methodology.
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Sundae Real Estate reviews

CompanyAverage rating
Reviews.io (489)4.8
BBB (105)4.0
Yelp (75)4.0
Weighted average4.6
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Reviewers liked Sundae’s customer service. Most felt Sundae was transparent, that the process was straightforward, and their questions were answered well. A recurring theme was how easy and stress-free the process was.

Most customers felt they received a fair offer. The majority understood they would receive below market value, but some were frustrated and felt they were low-balled.

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Customer experience

Sundae’s website is clean, modern, and easy to use. It provides a step-by-step guide to the process and what to expect. There’s also a FAQ page to answer common questions, and their contact information is easy to find.

Customers liked the convenience and simple fee structure, and they praised the lack of realtor fees and buyer-paid closing costs. Mistakes happen, though, with one seller claiming a bid was placed by error and rescinded by Sundae.

Speed

Sundae typically lets you sell within a month: up to a week for submitting your property, another week for accepting and comparing offers, and 10 days to close (or longer if you like).

While that timeline is longer than with a lot of cash buyers, it gives you flexibility to weigh offers and avoid seller’s remorse. Plus, the process could move faster depending on how quickly you submit paperwork and accept an offer.

How does Sundae work?

  1. Submit your information. A Sundae representative will ask questions about your home, walk you through the selling process, and schedule a home visit.
  2. Sign a listing agreement with Sundae. A rep will take photos when they visit your home and estimate an offer range for you.
  3. Fill out disclosure forms and complete a home inspection, which Sundae will schedule. These documents will be included in the listing for buyers to see.
  4. Choose from the three highest non-contingent cash offers. Investors have 3 business days to bid on your home, and you have another 3 days to accept or decline.
  5. Close the sale. An assigned closing manager will help you close on your home as soon as 10 days or up to 60 days after accepting an offer.

Sundae offers the basic services you’d expect to see from a cash buyer, like a quick offer and closing and no fees. The home can be sold as is, which means you won;t need to make repairs or clean out the property. Plus, buyers pay all closing costs.

There’s also no penalty for backing out of a bid until you sign a formal purchase agreement with the buyer.

Some nice-to-haves include the option to host an open house, a cash advance, and flexible closing terms. 

When you accept a buyer’s offer, Sundae can front you up to $10,000, which you could use toward a new purchase or moving expenses, or to bridge your finances until closing.

You can also live in the house for up to 30 days after you close at no additional cost.

Credibility: Is Sundae legit?

Sundae is a legitimate real estate investor marketplace and is accredited by the Better Business Bureau with an A+ rating.

Sundae’s Glassdoor page has a few red flags: some negative reviews mention “predatory” and “unethical” behavior by the company. While it can be challenging to decipher whether a negative Glassdoor review is a genuine issue, it’s worth taking extra precautions when vetting the company.

We also found no pending or previous legal action against Sundae.

Next steps

If you’re really set on selling to a cash buyer, Sundae might be a service worth trying. Just know that an as-is sale means you will be selling your home for under market value.

If you want to get the most value, it might be worth exploring some other options, like low-commission real estate brands or Clever Offers. An experienced local realtor can tell you what your home is actually worth and may also be able to connect you with cash buyers.

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Our friends at Clever connect you with top-rated agents in your area who can sell your home fast AND offer low listing fees of just 1.5%.  The average seller who lists with Clever saves $7,000! 

Methodology

We evaluated each cash buyer service based on four core criteria:

Reviews

Our evaluation:

  • Aggregated customer reviews from across the web and created a weighted average rating
  • Checked for complaints with the Better Business Bureau

Customer experience 

  • We checked how easy the company app or portal was to use.

Speed

Cash buyer companies should provide basic services, including:

  • A fast offer (typically between 48 and 72 hours)
  • Rapid closing

We noted add-on services that actually help you, like the option to stay in your home after you close.

Credibility

We reviewed the company’s Better Business Bureau profile to see if it is accredited. Additionally, we searched .gov sites to see if there’s any legal action against the company. We also read Glassdoor reviews to see if any employees mention unethical practices.

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