Value | Customer experience | Credibility | Availability | About Mayflower Moving | How we researched | FAQ
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Mayflower Transit, or Mayflower Moving, has been moving people for more than 90 years. It currently offers local, long-distance, and even international moving services.
The company operates in 32 states but has partners in all 50 states. So it can accommodate anyone who’s ready to move. Mayflower Moving offers full-service moves and extras, including car shipping, debris removal, and packing. Its services are customizable for your specific moving situation.
| Overall | ⭐⭐⭐⭐ (4/5) |
| Value | ⭐⭐⭐ (3/5) |
| Customer experience | ⭐⭐⭐⭐ (4/5) |
| Credibility | ⭐⭐⭐⭐⭐ (5/5) |
| Availability | ⭐⭐⭐⭐ (4/5) |
Bottom line: Mayflower works best if you want an all-inclusive long-distance mover. It has customizable moving packages, a solid track record, and a nationwide and international service area.
But we don’t recommend Mayflower for local moves. Mayflower acts as a broker for local moves. They contract your move out to a smaller, local moving company.
You might still end up with a good mover, but you’ll have to vet the recommendations yourself. So you might as well find another local option or get recommendations from a moving expert.
No matter what, we recommend checking customer reviews for the carrier you’re matched with to make sure they’re a good fit.
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Mayflower vs. the competition
| Mayflower | International Van Lines | Bellhop Movers | |
|---|---|---|---|
| Packing | ✅ | ✅ | ❌ |
| Long distance moves | ✅ | ✅ | ✅ |
| Storage | ✅ | ✅ | ❌ |
| Learn more | Read review | Read review | Read review |
Mayflower Moving: In-depth breakdown
Value
📊 Our rating: 3/5
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Mayflower offers about every moving service you could need (packing and unpacking, car shipping, debris removal, etc.). It charges for every service, but it’s customizable. So you can select what you need and keep your costs low.
We haven’t spotted any unusual fees from Mayflower van lines.
How much does Mayflower Moving cost?
We requested quotes from Mayflower Moving. The costs were higher than average — $1,800 for a local move and $8,500 for a long-distance move.
| Local quote | Long-distance quote | |
|---|---|---|
| Mayflower Moving | $1,800 | $8,500 |
| Average* | $1,396 | $6,017 |
Remember: The total move cost depends on the distance, the move date, the amount of stuff, and the moving package.
Like most movers, Mayflower includes Full Value Protection (FVP) in its free quotes. FVP is extra liability coverage for belongings beyond the minimum of $0.60 per pound.
You can also ask for a quote without Full Value Protection if you don’t want it.
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Customer experience
📊 Our rating: 4/5
|
Based on our analysis of company reviews, we expect you to have a positive customer experience with Mayflower Moving.
Mayflower has very few complaints compared to the high volume of moves the company completes yearly. Mayflower moved people over 30 million miles in 2021 alone!
Remember, Mayflower Moving Company is actually Mayflower Moving Companies. It’s a bunch of franchises. So, make sure you check out reviews for your local Mayflower location.
The U.S. Department of Transportation (DOT) collects consumer complaints about moving companies. Here’s how Mayflower has done in the past three years:
- 13 complaints in 2022
- 16 complaints in 2021
- 11 complaints in 2020
The complaints include loss, damage, higher-than-expected prices, and pickup and delivery issues (mostly in 2021).
A few reviews on third-party review sites for Mayflower locations mentioned the same issues. They also noted the shortage of drivers in 2021.
Still, the number of complaints to the U.S. DOT is on par with other large moving companies. Mayflower has hundreds of trucks that perform tons of moves, so a dozen or so complaints per year isn’t bad.
Credibility
📊 Our rating: 5/5
|
Mayflower doesn’t have any major red flags. It’s properly registered, has active insurance policies, and earns a satisfactory safety rating from the U.S. DOT.
Mayflower does have a few formal complaints, but nothing out of the ordinary for a large moving company.
In other words, you can trust your stuff with Mayflower’s moving and storage services.
Availability
📊 Our rating: 4/5
|
It’s easy to book a move with Mayflower online using the MyMayflower Move Portal. The dashboard tracks the details of your move and includes helpful moving checklists.
After you request a quote, a representative will call you within 24 hours. They’ll ask you for more information about your move and preferred move date.
Long-distance moves are easy to book, local moves are less predictable
Mayflower is a large moving company with a sizable fleet (currently 1,922 trucks and 1,292 drivers). So the company can usually accommodate your desired moving date.
Mayflower contracts out local moves to smaller movers. So availability for local moves depends on the carrier Mayflower connects you with.
About Mayflower Moving Company
Mayflower Moving’s services available in 32 states. Enter your ZIP code on Mayflower’s website to find the location nearest you.
Locations
| Headquarters | 1 Premier Dr, Fenton, MO 63026 |
Service options
- Local moving (broker)
- Long-distance moving
- Storage
- Packing/unpacking
- Debris removal
- Car shipping
Contact
| Phone | (877) 720-4066 |
| Website | www.mayflower.com |
Methodology
Value
Our question: Is this moving company worth it?
We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.
If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?
Customer experience
Our question: What’s the common user experience for this service?
We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.
If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.
There are also companies that pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.
Credibility
Our question: Is this company a legitimate business?
Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.
To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.
Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.
If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.
Availability
Our question: How bookable is this moving service?
To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.
We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.
