Value | Customer Experience | Credibility | Availability | About Mayflower Moving | How We Researched | FAQ
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Mayflower Transit, or Mayflower Moving, has been moving people for more than 90 years. It currently offers local, long-distance, and even international moving services.
The company operates in 32 states, but has partners in all 50 states, so it can basically accommodate anyone who’s ready to move. Aside from full-service moves, Mayflower Moving offers extras, including car shipping, debris removal, and packing. It’s very customizable for your specific moving situation.
Locations | Pricing | Contact Info
| Overall | ⭐⭐⭐⭐ (4/5) |
| Value | ⭐⭐⭐ (3/5) |
| Customer experience | ⭐⭐⭐⭐ (4/5) |
| Credibility | ⭐⭐⭐⭐⭐ (5/5) |
| Availability | ⭐⭐⭐⭐ (4/5) |
Bottom line: Mayflower works best for full-service moves. It has customizable moving packages, a solid track record, and a nationwide (even international) service area. You won’t get the lowest rates from Mayflower shipping, but you will get an experienced moving company that can handle all kinds of moves.
However, Mayflower acts as a broker for local moves (they contract your move out to a smaller moving company). You might still end up with a good mover, but you should check out the carrier you’re matched with to make sure they’re a good fit.
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Mayflower vs. the Competition
| Mayflower | International Van Lines | Bellhop Movers | |
|---|---|---|---|
| Packing | ✅ | ✅ | ❌ |
| Long distance moves | ✅ | ✅ | ✅ |
| Storage | ✅ | ✅ | ❌ |
| Learn more | Read review | Read review | Read review |
Mayflower Moving: In-Depth Breakdown
Value
📊 Our rating: 3/5
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We haven’t been able to get a quote from Mayflower just yet, but our research suggests its pricing is pretty standard. For example, a long-distance move could cost anywhere from $2,900 to $6,900 based on the distance and size of your move, according to HomeAdvisor.
Mayflower offers just about every moving service you could need (like packing, car shipping, and debris removal). But it does charge for every service. Fortunately, you can pick and choose exactly what you need. And if you don’t need much, your Mayflower movers cost will be lower. And we haven’t spotted any unusual fees from Mayflower van lines.
Your free Mayflower quote will automatically charge you for Full Value Protection coverage — extra liability coverage for belongings over the minimum $0.60 per pound. Most professional movers include extra coverage in your quote. But Mayflower does give you the option of removing the extra coverage if you don’t want it. You can ask for a quote without Full Value Protection.
Customer Experience
📊 Our rating: 4/5
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Remember, Mayflower Moving Company is actually Mayflower Moving Companies. It’s a bunch of franchises. So reviews for your local Mayflower agent will be more helpful than general company reviews.
Based on our analysis of company reviews, we expect you to have a positive customer experience with Mayflower Moving.
The U.S. Department of Transportation (DOT) collects consumer complaints about moving companies. Here’s how Mayflower has done in the past three years:
- 13 complaints in 2022
- 16 complaints in 2021
- 11 complaints in 2020
The complaints include problems like loss and damage, discrepancy between estimates and final charges, and issues with pickup and delivery (mostly in 2021).
Those complaints match third-party review sites, like Trustpilot and the Better Business Bureau. Customers on those sites complained about the same things, as well as the shortage of drivers in 2021.
Still, the number of complaints to the U.S. DOT is on par with other large moving companies. Mayflower has hundreds of trucks, so a dozen or so complaints per year isn’t bad.
Credibility
📊 Our rating: 5/5
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Mayflower checks out. It’s properly registered, has active insurance policies, and earns a satisfactory safety rating from the U.S. DOT.
Mayflower does, as we mentioned, have a few complaints filed against it with the U.S. DOT. But there’s nothing out of the ordinary for a large moving company.
In other words, you can trust your stuff with Mayflower’s moving and storage services. There were no big red flags.
Availability
📊 Our rating: 4/5
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It’s easy to book a move with Mayflower online using the MyMayflower Move Portal. The dashboard lets you track all of the details of your move and includes helpful moving day checklists.
After submitting a request for a quote, you’ll still need to talk to someone over the phone to provide more information about your move. You’ll usually get a follow-up call within 24 hours.
Because Mayflower is such a large moving company with a sizable fleet (currently 1,922 trucks/trailers and 1,292 drivers), the company can usually accommodate your desired moving date. For local moves, availability depends on the carrier that Mayflower connects you with, so it’s not as certain that you will get the date you want.
About Mayflower Moving Company
Mayflower Moving serves locations across 32 states. Enter your ZIP code on Mayflower’s website to find the location nearest you.
Locations
| Headquarters | 1 Premier Dr, Fenton, MO 63026 |
Pricing
We were unable to get a detailed quote from Mayflower Moving. To get accurate costs for a move with Mayflower, request a quote online.
Service options
- Local moving (broker)
- Long-distance moving
- Storage
- Packing/unpacking
- Debris removal
- Car shipping
Contact
| Phone | (877) 720-4066 |
| Website | www.mayflower.com |
Methodology
Value
Our question: Is this moving company worth it?
We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.
If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?
Customer Experience
Our question: What’s the common user experience for this service?
We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.
If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.
There are also companies that pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.
Credibility
Our question: Is this company a legitimate business?
Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.
To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.
Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.
If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.
Availability
Our question: How bookable is this moving service?
To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.
We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.
