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Roadway Moving Reviews: What’s It Like to Move with Roadway Moving?

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Value | Customer experience | Credibility | Availability | About Roadway Moving | How we researched | FAQ

Roadway Moving offers local, long-distance, and international moving for both residences and commercial businesses. Roadway is based out of New York and also operates in California and New Jersey.

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Locations | Service options | Contact info

Overall ⭐⭐⭐ (3.5/5)
Value ⭐⭐⭐ (3/5)
Customer experience ⭐⭐⭐⭐ (4/5)
Credibility ⭐⭐⭐⭐ (4/5)
Availability ⭐⭐⭐ (3/5)
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Roadway Moving is more expensive than the typical moving company, but it gets excellent customer ratings. If you’re willing to pay a bit more, you can expect a good experience from Roadway Moving. It has a full suite of moving services and transparent pricing (no unexpected fees).

We did find some reports of late or unpredictable long-distance deliveries. So if you’re moving far away, you might prefer one of our favorite long-distance moving companies, like Bellhop Movers.

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Roadway Moving vs. the Competition

International Van Lines Bellhop Movers Mayflower
Packing
Long distance moves
Storage
Learn more Read review Read review Read review
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Roadway Moving: In-Depth Breakdown

Value

📊 Our rating: 3/5

  • Flat-rate pricing
  • High-end of average costs
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Roadway moving costs fall mostly within the average range of moving costs in the U.S., but they’re on the high side. Lots of former customers said that the higher price is worth it. And the company uses flat-rate pricing for all moves, so there aren’t any surprise fees.

We called Roadway Moving to get some sample quotes for moving a two-bedroom home. Our quotes included a truck, three movers, and furniture wrapping.

Roadway Moving Pricing

We requested a quote from Roadway Moving for both a local and long-distance move. The costs were slightly higher than average.

Local quoteLong-distance quote
Roadway Moving$2,500$6,500
Average*$1,396$6,017
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*Based on over 50 moving companies we contacted for quotes.

Customer experience

📊 Our rating: 4/5

  • Mostly positive reviews
  • Some complaints about long-distance deliveries
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Roadway Moving reviews show that people have great experiences with Roadway. It earns a 4.5 on Yelp and a 4.9 on Google.

The positive reviews praised the movers for carefully packing and handling items, including valuable antiques. Reviewers said Roadway makes it easy to book and lets you know exactly what to expect every step of the way. Reviewers also said Roadway customer service quickly responds to any issues.

Most of the negative Roadway Moving reviews come from people who used Roadway for long-distance moves. These reviewers mostly report great experiences with packers and movers, but they say Roadway doesn’t give delivery updates until the last minute. We did also see some complaints about damage, but only a few.

Credibility

📊 Our rating: 4/5

  • National and state-level licensing
  • Current insurance
  • An A rating on Better Business Bureau
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Roadway Moving is registered for interstate moves with the U.S. Department of Transportation(U.S. DOT). The company’s various locations are also registered with the appropriate state authorities.

Roadway meets insurance and safety requirements, too. It has active insurance, and its safety record looks normal. Roadway Moving is a legitimate moving company.

Roadway Moving does have a handful of consumer complaints on its US DOT record. But it gets way fewer complaints than many other moving companies. Also, Roadway Moving company earned an A rating from the Better Business Bureau.

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Availability

📊 Our rating: 3/5

  • More than 75 trucks
  • Booking time of 1–2 weeks
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Roadway Moving company should have availability to handle your move, but you may want to plan ahead a bit.

Roadway Moving has a fleet of 77 vehicles and 75 drivers, which gives it plenty of moving power. The rep we spoke with said you can usually book one or two weeks in advance of your move. But Roadway Moving gets much busier at certain times of year. The rep said you should book one month out during the summer.

No matter when you move, you’ll have to make arrangements over the phone. Like most moving companies (with the notable exception of Bellhop Movers), Roadway doesn’t accept online bookings. You can request a quote on Roadway’s website, but you’ll need to wait for a phone call to get specific Roadway Moving prices.

About Roadway Moving

Locations

New York 845 3rd Ave. 6 FI., New York, NY 10022
California 18317 Napa St., Northridge, CA 91325
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Service options

  • Local moving
  • Long-distance moving
  • International moving
  • Commercial moving
  • White-glove moving
  • Art moving
  • Piano moving
  • Pool table moving
  • Packing
  • Storage

Contact

Phone (212) 812-5240
Email [email protected]
Website www.roadwaymoving.com
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Methodology

Value

Our question: Is this moving company worth it?

We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.

If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?

Customer experience

Our question: What’s the common user experience for this service?

We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.

If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.

There are also companies who pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.

Credibility

Our question: Is this company a legitimate business?

Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.

To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.

Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.

If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.

Availability

Our question: How bookable is this moving service?

To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.

We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.

FAQ

Who owns Roadway Moving company?

Ross Sapir owns Roadway Moving.

Is Roadway Moving the same as Roadway Van Lines?

No, Roadway Moving and Roadway Van Lines are two different companies. Roadway Moving is based out of New York, while Roadway Van Lines operates out of Maryland. .

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