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Should I Move with International Van Lines? Here’s What the Reviews Say

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Value | Customer experience | Credibility | Availability | About International Van Lines | How we researched | FAQ

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International Van Lines is a Florida-based moving company with locations in Arizona, California, Illinois, New York, and Texas. It focuses on long-distance moving. But it also offers local moving and international moving through its partners.

Locations | Pricing | Service Options | Contact Info

Overall ⭐⭐⭐ (3.3/5)
Value ⭐⭐⭐ (3/5)
Customer experience ⭐⭐⭐ (3/5)
Credibility ⭐⭐⭐ (3/5)
Availability ⭐⭐⭐⭐ (4/5)
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International Van Lines can be a good choice for long-distance moving, especially if you want to add services like packing or storage. Sometimes IVL contracts moves to its network of moving partners. A lot of customers say this leads to a worse experience.

We recommend double checking to make sure IVL is actually the company moving your goods. If you just need basic moving, we recommend Bellhop Movers — a better-reviewed mover with lower pricing.

🚚 Ready to get moving? The experts at Clever Move can give you personalized recommendations and the most competitive rates. It’s 100% free with no obligation. Get started now.

International Van Lines vs. the Competition

International Van Lines Bellhop Movers Mayflower
Packing
Long distance moves
Storage
Learn more Read review Read review
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International Van Lines: In-Depth Breakdown

Value

📊 Our rating: 3/5

  • Above-average quote for local move
  • Average quote for long-distance move
  • Additional costs for packing, storage, etc.
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International Van Lines charges more than the average moving company for local moves. But its long-distance prices are standard.

We asked International Van Lines for some quotes to move a two-bedroom household. Average local moves in the U.S. cost between $900 and $2,400, according to data from HomeAdvisor. For a full-service local move in Florida, we got an estimate of $2,700.

For a long-distance move from Florida to New York, our quote was $3,200. That’s around the industry standard for long-distance moving companies. (We couldn’t get a quote for an international move because the rep was unavailable.)

The moving rep we spoke with said your actual cost is based on how many cubic feet of space your belongings take up. That’s why you should take the time to get a formal estimate.

International Van Lines quotes include the cost of the truck, furniture pads, wrapping materials, fuel, and taxes. Stairs (more than one flight), piano moving, storage, and packing cost more. IVL breaks down those fees on its website.

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Customer Experience

📊 Our rating: 3/5

  • Mixed customer reviews overall
  • Mostly positive experiences with IVL itself
  • Many complaints about brokered moves
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International Van Lines gets pretty mixed customer reviews. It has a 3.9 out of 5 stars on Google, 2 stars on Yelp, and 3.44 stars from International Van Lines Better Business Bureau reviewers.

We did see lots of positive International Van Lines reviews. Those reviews say International Van Lines made it easy to book, showed up on time, and took good care of belongings. They also report that International Van Lines has very friendly, polite, and helpful movers and customer service reps.

Not every reviewer had such a good experience. International Van Lines Yelp reviews, for example, are full of complaints about broken items, rude movers, and missing belongings. From what we can tell, most of these bad experiences happen when International Van Lines brokers moves rather than handling moves itself.

So if IVL moving performs your move, you’re likely to have a good experience. But if they’re acting as a broker, you may want to find another mover.

Credibility

📊 Our rating: 3/5

  • Current licensing and insurance
  • No obvious safety issues
  • Many complaints, including damaged goods
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IVL is a legitimate moving company with authorization to operate. International Van Lines is properly registered with the U.S. Department of Transportation (U.S. DOT). And its records show current licensing and insurance.

International Van Lines’ safety records look fine. It doesn’t have any acute or critical safety violations within the past two years.

That said, the company’s U.S. DOT records show dozens of formal consumer complaints each year ― including complaints for loss and damage, deceptive business practices, and estimate vs. final charges issues. These complaints are why the International Van Lines BBB gives the company a B rating.

Availability

📊 Our rating: 4/5

  • 20 trucks and drivers
  • Easy booking by phone
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If you decide to move with International Van Lines, you shouldn’t have any problem booking. It has 20 vehicles and 20 drivers in its fleet, so it has regular availability. In fact, the rep we spoke with said you can usually book a move one or two weeks out, which isn’t typical.

To get started, give IVL moving a call or request a callback from its website. Based on our experience, a rep should answer right away. Then you can get a ballpark estimate over the phone or arrange to get a formal quote.

About International Van Lines

Locations

Florida 3957 NW 126 Ave, Coral Springs, FL 33065
Arizona 2333 S Pacific Ave, Yuma, AZ 85365
California 1834 Biscayne Way, San Jose, CA 95122
Illinois 1900 N Austin Ave Bay 6W, Chicago, IL 60639
New York 300 Jackson Ave, Bronx, NY 10454
Texas 5830 Waltrip St, Houston, TX 77087
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Pricing

International Van Lines couldn’t give us an hourly or mileage rate. Its reps said their rates vary based on factors like cubic space, distance, location..

You can get a rough idea of International Van Lines pricing by using its moving cost calculator. It will give you an instant price range ― or you can call for a more detailed quote.

Service Options

  • Local moving
  • Long-distance moving
  • International moving
  • Assembly/disassembly
  • Auto transport
  • Custom crating
  • Packing
  • Piano moving
  • Storage

Contact

Phone (877) 647-1336
Website www.internationalvanlines.com
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Methodology

Value

Our question: Is this moving company worth it?

We start assessing value by requesting a quote from the mover. A quote gives us a breakdown of the company’s fees (hourly rates, truck fees, etc.) and tells us how costs compare to the local and national average.

If a company’s costs are drastically higher than these averages, we can recommend more affordable movers that we’ve also thoroughly vetted. A detailed quote also gives us insight into any additional fees. For example, is packing included, or do you have to pay extra?

Customer experience

Our question: What’s the common user experience for this service?

We look up the mover’s average rating on popular review sites like Yelp, Trustpilot, and Google. Then we read as many reviews as possible to verify the rating and see if any positive or negative themes stand out.

If we notice potential red flags, like lots of damage complaints, we reach out to the customers to see if there’s a cause for concern.

There are also companies that pay people to leave positive reviews. So, if the reviews are glowing, we reach out to reviewers to see if they’re real customers.

Credibility

Our question: Is this company a legitimate business?

Unfortunately, moving scams are fairly common. Lots of people have experienced losing their deposit, movers never showing up, and companies outright stealing their personal items.

To check a company’s credibility, we look for things like Department of Transportation registration, active insurance, and licensing with the appropriate state authorities.

Then we look at sites like the Better Business Bureau (BBB) to check the mover’s accreditation, rating, and any unresolved formal complaints against them.

If all the credibility signals check out, then we give the business a high credibility rating. If something seems off, we reach out to the company and former customers for comment.

Availability

Our question: How bookable is this moving service?

To check if the company can typically accommodate a customer’s desired moving date, we ask the company how soon we’d be able to move. Then we ask if the date is flexible.

We also comb Department of Transportation records to see how many trucks and drivers the mover has. A small fleet is a sign that the mover has limited capacity. The company might not be able to handle lots of moves during a busy season.

FAQ

Is International Van Lines a broker?

International Van Lines can act as a broker, especially for international moves where the company partners with other movers, but it acts as a carrier too with its own moving trucks and movers. Read our full review.

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